Delivery Information

UK deliveries that are in stock are normally delivered within 2-3 working days from receipt of your order, however if you require your order urgently please email paws@huggybears.co.uk  or call us on 07535 175857 and we will do our best to fulfil your requirements.

Working days are classed as Monday to Friday and exclude all public holidays.

Delivery Charges for the UK

Standard Delivery: (First class Royal Mail or tracked service depending on size of order)

Goods up to £6  – £1.40 by Royal Mail
Goods from £6.01 to £27.99- £3.45 by Royal Mail
Goods from £28.00 – £60.00 £5.70 by Royal Mail
Goods from £60.01 upwards £11.50 by tracked courier service

Please note delivery to Channel Islands, Northern Ireland and the Scottish Highlands may be at a slightly higher cost due to postage charges. Please contact us at paws@huggybears.co.uk to confirm pricing.

Express Courier Delivery

Flat rate £12.50 for UK mainland only. Goods will be delivered by tracked courier next day service. Your parcel will  require a signature on receipt. Please note we cannot guarantee that this will be a next day service as it will depend on time of order and other factors. Goods will be despatched however on an express basis. Please note courier service to Northern Ireland and the Channel Islands will incur an additional cost. Please also note that certain postcodes in the Highlands and Islands will will receive a 48 hour courier service.

Postage of Clothing items

Please note that if you have purchased bear/animal clothing/accessories, the postage price may be less due to the weight of the items. Please contact us for more information.

Overseas Deliveries / HM Forces

Anyone requiring overseas delivery or HM Forces delivery should contact 0333 335 0120 or email paws@huggybears.co.uk for delivery charge details.

Postage

Once your order has been dispatched, you will receive an email confirming method of postage. If you do not receive your order please contact us at paws@huggybears.co.uk or 07535 175857 and we will endeavour to resolve the issue as soon as possible.

Standard postage orders are usually dispatched by Royal Mail and are priced according to weight and size.

We are not able to instruct Royal Mail to leave parcels with a neighbour or any other special delivery instructions.

Please contact us for delivery overseas.

Couriers

A signature is required for courier deliveries.

Returns

All returns are at your own expense except where your purchase is deemed faulty. Proof of postage will not be accepted as proof of receipt by us. We would recommend that returns are sent to us Royal Mail Recorded or Special Delivery.

For further information relating to returns please view our full terms and conditions.

Faulty items will have the postage refunded in full by us.

NAVIGATION